Privacy Policy

1. Data We Collect

We may collect personal information relevant to order fulfillment and customer support, including:

• Customer name and phone number.
• Pick-up and delivery address.
• Service order details and delivery preferences.
• Support and communication history via call, Zalo, WhatsApp, or email.

2. Purpose of Processing

Personal data is processed only for legitimate business purposes, such as:

• Confirming and fulfilling laundry orders.
• Scheduling pick-up and delivery logistics.
• Responding to customer support and service quality requests.
• Improving operations, quality control, and service reliability.

3. Data Retention

Order-related information is retained only for operational, accounting, legal compliance, and dispute handling requirements. Data is deleted or anonymized after the required retention period.

4. Data Sharing

We do not sell personal data. Data may be shared with authorized delivery or service partners only when required to complete your order or comply with legal obligations.

5. Customer Rights

You may request:

• Access to your personal data held by us.
• Correction of inaccurate or outdated information.
• Deletion of personal data where legally applicable.

6. Security Safeguards

We implement organizational and technical safeguards designed to reduce unauthorized access, disclosure, loss, and misuse of personal information.